If you have any issues, contact us for troubleshooting or maintenance advice. Our local technician in Melbourne can assist you. If needed, you can send your unit to us for professional inspection and repair.

Email us at aoyue1996@gmail.com with your product details, issue description, and purchase info. We'll guide you through the next steps and provide the repair address if needed.

Check our product pages for recommended usage types (DIY, professional repair, scientific lab, etc.). If you're still unsure, contact our support team for advice.

Yes, most of our models support dual voltage (110V and 240V). Check the product specifications to confirm.

Yes. We offer a full range of spare parts including tips, nozzles, filters, and heating elements. Visit our store page or contact us if you're unsure what part you need or you can find the part you need.

We accept returns within 30 days of purchase if the item is unused and in its original packaging. Visit our Return Policy page for full details.

Yes, all Aoyue tools come with a 12-month manufacturer’s warranty covering defects in materials or workmanship.

Please contact our support team with your order number and a description of the issue. We’ll guide you through the warranty process.