Warranty Information

At Aoyue Australia, we stand behind the quality and performance of our products. All Aoyue products purchased through our official online store are covered by a 12-month limited warranty from the date of purchase.

What Does the Warranty Cover:

This warranty covers any defects in materials or workmanship under normal use during the warranty period. During this time, if a defect is found and confirmed by our technician, we will provide repair, replacement, or parts at no additional cost, subject to the conditions below.

Warranty Includes:

• Manufacturing defects

• Faulty internal components

• Malfunctions not caused by misuse or external factors

What the Warranty Does Not Cover:

• Damage caused by improper use, negligence, or accidents

• Unauthorized modifications or repairs

• Cosmetic damage (scratches, dents, etc.)

• Consumable parts (e.g. filters, soldering tips, nozzles)

• Products purchased from unauthorized sellers

Warranty Process:

• Please contact our team with your order number, product model, and a description of the issue.

• Our support team may request photos or videos to assess the problem.

• If confirmed as a warranty issue, we will provide instructions for repair or replacement, which may involve sending the product to our local technician in Melbourne.